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General FAQ

What is Lenzeye?

Lenzeye is a cloud-agnostic data management and governance platform — a software abstraction layer that lets any organization transfer, store, and govern digital assets securely, regardless of which cloud they use. It provides encrypted large file transfer (no account needed for senders), per-user encrypted cloud storage, multi-tenant data isolation, and industry workflow modules. Lenzeye was first validated with the photography and media industry, but the platform is designed for any organization handling large digital assets.

Do I need to create an account to send files?

No. If a Lenzeye user shares their upload link with you, you only need to enter your email address. No account creation, no app installation.

What file types does Lenzeye support?

All file types — RAW photos (CR2, ARW, NEF, DNG), JPEGs, PNGs, MP4/MOV videos, PDFs, ZIPs, PSDs — any format. Lenzeye does not restrict or compress any file type.

Is there a file size limit?

No hard file size limit. Individual files can be tens of gigabytes. The total session size is limited by the receiver's storage plan. Tested and validated with 250 GB+ in a single session.

Are my files compressed?

Never. Lenzeye stores and transfers files exactly as uploaded — no compression, no quality reduction. What you upload is exactly what gets downloaded.

How secure is Lenzeye?

Files are encrypted at rest using AES-256-CTR — the same standard used by banks and governments. Each user has a unique encryption key. An HMAC-SHA256 integrity tag is verified on every download. See Encryption & Security for full details.

Can Lenzeye staff access my files?

Only if they have access to the master key (server environment variable) and the encrypted per-user key (database). In practice, the system is designed so that no human can casually browse another user's files — decryption requires both the master key and the user-specific key version.

After a guest upload completes, a shareable link is generated with a unique 256-bit token and a one-time OTP. Both are required to access the download manager. The OTP is only shown once at link creation time.

What happens if my upload fails midway?

Lenzeye uses S3 multipart upload — files are split into 10 MB chunks. If a chunk fails, only that chunk is retried. You do not lose the entire upload. The browser handles retry automatically.

What is the Lab Portal?

The Lab Portal is a digital print order management system for photo labs. Photographers create orders digitally and upload album files directly to labs — no pen drives, no WhatsApp. Clients can track order status via a public link.

How do I get started?

Contact Lenzeye to register. Free accounts include 25 GB of storage. Once registered, you can receive uploads immediately by sharing your upload link.

Is there a mobile app?

Not yet. The web platform works on mobile browsers. The Android and iOS apps are on the roadmap — the backend API is already built and ready, but the app itself has not started development yet.

What storage plans are available?

Free (25 GB), Daily, Weekly, Monthly, and Yearly plans are available. Paid plan details are available from the Lenzeye team. Self-service payment via Razorpay is coming soon.